Qualitative Research Course LIS3600 at the University of Pittsburgh
One of our readings for the week 9 class session was from Gorman and Clayton (chapter 8)on interviewing.
The focus questions answered in the chapter were:
-What are the principal advantages and disadvantages of interviewing as a qualitative research method?
-What preparation must be made before commencing a series of intensive interviews?
-What factors should be considered when deciding whether to tape record interviews and, if taped, whether to have the tapes transcribed?
Advantages of the interview as a means of data collection are speed and flexibility, a personal approach to gathering information and of paramount importance is the richness of the data. Richness of the data is really in the eyes of the beholder. What may seem "rich" to one researcher may not be for another. I believe one who deems data "rich" must be well versed in the topic and able to have those 'ah-ha' moments when the interviewee is providing information which has not been previously known. One of the draw backs of interviewing is the time involvement required. Also, if the researcher goes into an interview 'cold' without some preconceived ideas of potential directions in which to lead the interviewee, the researcher is not likely to gather information that will answer the research question or fulfill specific aims of the project. Sometimes the interviewee can get off on a tangent that has absolutely nothing to do with the reason the interview is even taking place and the interviewer must redirect the interviewee....not always the case...but certainly something we need to be prepared for. While not necessarily bad...the researcher can gain insights into the 'real world' of the person with whom they are speaking which may or may not address the topic at hand. One huge issue with conducting face-to-face interviews for a qualitative study involves the expense. People often under budget their projects not truly anticipating what costs are incurred in conducting qualitative research. These costs can include such things as travel, participant stipend, cost of audiorecording equipment and tapes, transcribing the data (pay someone to do it, the time involved in transcribing data can lead to an over run in the budget, the time involved in validating the textual transcript with the audio tape particularly if a paid transcriptionist is used) and other issues. When more than one coder is involved and they are not linked on a network for coding into a software program such as Atlas, the large amounts of paper involved in printing the transcript of the interviews is surprising. My limited experience has been in conducting semi-structured interviews which seems to be a combination of structured and unstructured interviews appropriately described by G&C in chapter 8. One item they did not seem to address were situations in which dyads are interviewed and two investigators are present, each interviewing one person in the dyad. They did not discuss the 'reliability or validity' of information gathered in interviews. Gathering information from an interview is akin to asking a patient to rate their pain...."it is what they say it is". When interviewing people with psychiatric issues, how do we know what they are telling us is the truth? C&G state on p130, "Your role is to Listen and learn, not to preach, praise or condem. Inappropriate or evaluative comments can disuade any iterviewee from volunteering anecdotes or 'insider comments". This "listen and learn" can be a trying concept when dealing with psychiatric clients who are existing within their own reality and not providing information which the investigator believes to be true. In one particular instance I was interviewing a client and in the middle of the interview she asked if I saw the little man in the window. There was NO man in the window, but in her reality there definintely was. I told her that I was sure he was real to her, but I infact did not see him. In non-clinical settings, such as interviews occurring within a home environment with multiple distractions, the interview can be quite challenging. I am certain that some things she shared in the interview were correct, as supported by the other member in the dyad, but when interviewing two people of a dyad in separate rooms, there is no immediate validation of 'the truth'. In dyad interviews, one can corroborate the other, but you have situations in which one member of the dyad does not have a firm grasp on reality which makes for a very interesting analysis....while we may get conflicting information, we must be true to the art of reserach and present our findings as they were captured. G&C did a pretty good job really in writing the chapter, but there are little nuances that they totally did not address particularly when interviewing 'vulnerable' populations. Overall, I think this was an excellent chapter but I can see that a chapter on interviewing vulnerable populations is needed to address some of my previous comments.
